Dynamic Service Desks: 5 design tips for creating a friendly and flexible front-of-house

A responsive, people-centred front-of-house is essential for today’s community-focused library. This guide explores how to choose service desks that create a comfortable, engaging, and purpose-fit space. It highlights the new generation of smart desks that are adaptable, open, and ergonomic, designed to enhance staff and customer well-being and create a welcoming environment where people want to be.

1. Define the purpose of the service desks
Start by pinpointing the core functions of your desks. Will they serve as a circulation counter, help pod, IT desk, welcome station or perhaps a combination of these? Understanding their primary role will help you choose a desk design that seamlessly meets the demands of the day.

2. Know your users
Consider who will interact with the space. If multiple staff members will use the desks, it is important that the setup accommodates their individual requirements so they can work effectively and safely. Opting for height-adjustable desks is an excellent option; staff can customise their workspace for an ergonomic fit and easily adjust the desks to meet customers’ diverse needs.

3. Make the most of your space
Move away from the imposing ‘fortress’ style counters of the past. Instead, embrace modern, open desks that are compact, adjustable and mobile, supporting easy interaction between staff and customers. Versatile desks that can stand alone or be grouped together, depending on need, will make your front-of-house more effective today and adaptable to future change.

4. Optimise desktop use
Carefully think through the amount of equipment the desks need to accommodate. Select a worktop large enough to fit all necessary gear while ensuring that there is enough room for smooth customer interaction. Consider how accessories like monitor arms can free up desk space (plus aid information sharing) and support modules can manage storage.

5. Plan for future adaptability
As new technologies and service delivery models continue to evolve, selecting desks designed to grow with your library is essential. Investing in high-quality, responsive desks that can be repurposed as requirements evolve is a sustainable and cost-effective approach, ensuring a long, useful life for your investment.

Backed by 25 years of experience, Yakety Yak service desks are designed with these 5 points in mind. Whatever your needs, we invite you to fill out our quick questionnaire and discover how Yakety Yak can transform customer service in your library.