“Yakety Yak Furniture have been very receptive to all our libraries requirements and needs. We have bought several furniture pieces from Yakety Yak, and when it came to re-modelling and up-grading our customer service areas, we had no doubt Yakety Yak would be able to provide the best solution for our needs.
Yakety Yak Furniture’s range is modern, functional and user-friendly. The ability to select laminate colors allowed us to get exactly what we desired for the fresh new design and décor in our spaces. The functionality, and ability to select add-on accessories that worked with our spaces made the selection from the YAKETY YAK range perfect. Yakety Yak Furniture’s design team have created furniture pieces that are not only practical, but become talking pieces in their own right. We’ll definitely source from them again.”
Andrew Blundell
Leader Campus Library Services, Port Macquarie Campus
“The YAKETY YAK Pod is the perfect companion for our roving customer service model – compact, flexible and welcoming.”
Margie Kirkness
Manager Libraries & Museum, Shellharbour
“Georges River Council recently refurbished their Customer Service Centers’ and sought a more welcoming and efficient customer experience, with moveable customer service points to utilize the flexibility of the multi-use space. The customer service desks (YAKETY YAK 202) have modernized and enhanced the dedicated and quality services Georges River Council provide to the community. Consultation with Paul (and the wonderful advice) helped Council to achieve the above objectives, in keeping with Council’s branding and style”.
Georges River Council
“The beauty of the Yakety Yak is portability and malleability. Powering service-point equipment and accommodating individual staff needs in a rapidly changing roster of staff service-point use is the strength of the solution.”
Mark Sanfilippo
Learning Spaces Manager, The University of Sydney
“These pods have been versatile and provided a more interactive service point for our staff and students at the Library. They are dynamic and can be used either standing or with a stool. They look smart and modern and have improved our business function.”
Peter Ancona
Project Manager, Deakin University
“Our project is a little different in that we have not undertaken a major refurbishment; instead, we have changed our service provision model and the location. The YAKETY YAK Desks allow us to work side-by side with students and give us the flexibility to move counters to other areas of the library as our needs change. While our project was relatively small in the way it did not involve any building work or refurbishment, it has had a major impact in the way we deliver services. We have also been able to put our previous service desk to good use — students have now moved into this space, using the old desk with existing loose furniture, and they love it.”
Miranda Morfey
Associate Librarian, Learning and Research Services, Flinders University
“The YAKETY YAK pieces most definitely complement our great, newly renovated Downtown library. We are quite satisfied with the pods’ compact but highly functional work surfaces, and we are especially pleased with the furniture’s unique, colourful, geometric profiles.”
Ron Graziano
Director of Facilities Management, Carnegie Library of Pittsburgh
“The styling and flexibility of the height adjustability is what first drew us to the product. The different custom options and great customer service sealed the deal for us. All of the staff and patrons at the Library love the new YAKETY YAK Desks for the Service Hub”.
Keith Langford
Spaces Specialist, The University of California San Diego, Geisel Library
“We love the desks. The new desk setup is working perfectly. We have them positioned centrally near the entrance, so it is the most visible piece of furniture as people enter. We are pleased to have them as quality statement pieces as well as being highly functional. Thank you ever so much for your awesome product.”
Lorraine Weston-Webb
Library Manager, Gore Library
“Currently, we are using three desks for circulation and information services and a fourth desk with dual monitors for more in-depth library research interactions. We are really happy with the quality and functionality of the desks. The height-adjustable feature makes providing an accessible service point easy and almost immediate. The staff and student employees behind the desk appreciate the flexibility to adjust the desks to suit their own personal comfort level as well. We are also excited that the desks have wheels and offer flexibility in movement and location so that we can adapt the desk set-up to meet future service desk configurations and needs.”
Mel Ribas
Library Services Coordinator for Reference & Information Services,
The University of New Mexico
“Although the pods have taken a while to get used to (they are very different from the large front counter we previously had), both staff and customers are finding that the ability to get one-on-one at a smaller workspace has been beneficial, especially for requests and demonstrating functions or computer help. The ability to work alongside customers where they can easily see the computer screen has really added to our customer service.”
Natasha Hallam
Library Manager, East Coast Bays Library
“The new YAKETY YAK Desks perfectly complement the new furniture we have installed at these sites. They have replaced the old, large fixed desks, which took up too much prime public space and gave a dated, old fashioned look to our libraries. The YAKETY YAK Desks are spearheading the new, fresh, modern feel that is part of our vision to attract back pre-Covid core users and also appeal to youth and other sections of the community. The YAKETY YAK Desks are a win-win for our staff and patrons.”
John Pateman
Chief Librarian / CEO, Thunder Bay Public Library
“We love the new desks so much! It is putting our other service desk to shame. What a big difference! We had originally planned to have them together as one unit, but having them separate out is working even better. As far as the height adjustability, it is a great help when doing check-in, check-out and processing holds. Some of those tasks are better done while standing for manoeuvrability to sort things where they need to go. Additionally, with our old circulation desk those who had mobility issues or were in a wheelchair were not at eye level with staff. The new desks make this possible for better customer service.”
Ashlee Wright
Library and Community Activities Director, Harrison Memorial Library
“The YAKETY YAK Desks look clean, streamlined and inviting. The idea for this new desk set-up was to encourage staff to get alongside the customers and show or demonstrate what we can do on our online catalogue. But at the same time it’s easy for us to get from behind the counter to the floor. It is definitely making us more approachable. Whilst the desk surface might not look big, it is definitely fit for purpose and works for us, and the ergonomic aspects (height adjustability) of the desk makes it staff and customer friendly.”
Imraan Ali
Onehunga Community Library Manager
“The pods offered us an opportunity to provide secure and easy access to learning devices, leading to more authentic learning opportunities and teachers not having to worry about transporting or charging devices. The pods are working really well in our library space and height adjustability is great for different groups of kids working with them. They help enrich the learning space and make the library a place where children love to learn.”
Peter Thorne
Assistant Principal of Belmont Primary School
“We really liked the idea of separating into two service areas so that we have a desk for traditional reference assistance, and a separate staff location where we can do more in-depth patron help with one-on-one tech sessions. This will allow us to more easily help two patrons, without having competing conversations happening.
The entire process was very smooth, it has been a seamless transition and the desks exceed our expectations. We have received an extremely positive response from our patrons, and our reference staff really enjoy the flexibility to adjust the height of the desk to their own and the patrons needs. As one patron said – ‘you are no longer hiding behind that huge desk’. Having the two desks that easily accommodate standing and sitting allows our staff to set the level at where they are comfortable — we are evenly split between those who like to sit and those who like to stand.”
Martha Hansen
Assistant Director / Head of Adult Services, Woodstock Public Library
“YAKETY YAK 205 Desks have opened up our help desk space, making it more inviting for customers. The flexibility of the workstation allows for a variety of customer interactions and better access for all. As an added benefit, the desks provide better ergonomics for staff. Over the course of a week, 18 staff ranging in height from 5 foot to 6 foot, 5 inches are based at the desks. The ability to adjust the height of the desks and computer monitors will mean fewer posture-related injuries.”
Melanie Brebner
IC Group Manager, Libraries and Lending Services
The University of Auckland’s Kate Edgar Student Centre
“We are delighted to open our doors and provide a safe space for all ages in our community to learn and connect with others. The YAKETY YAK product line was the perfect match for our reimagined space. The flexibility of the units to accommodate patron and staff needs is very much appreciated on both sides of the desks!”.
Roberta Greene
Director Public Library for Union County
“YAKETY YAK 304 Counters provide for a range of interactions with customers and makes it easy for staff to move around in the space assisting with self-service and also providing for queries that take longer. The flexibility of sit to stand desks allows future proofing for where the range of customer and staff activities develop in the library space over the next 5 years.”
Joanna Thomas
Customer Services Team Leader, Greerton Library
“The 103 pods are a hit with our customers, with their inviting curved shape and ability to be raised and lowered. We often hear them comment on how flash our new desks look! From the staff’s point of view, having space for two mounted screens set up side-by-side has been invaluable for our council services work, both on the 103 and 104 pods. The surfaces are easily cleaned, and in quiet periods staff can sit at the pods. It’s great to be able to lower the desktop when serving our younger patrons, or those in wheelchairs.”
Susan Waldmeyer
Team Leader Operations, Pukekohe Library
