{"id":33389,"date":"2025-06-13T15:44:11","date_gmt":"2025-06-13T03:44:11","guid":{"rendered":"https:\/\/yaketyyakfurniture.com\/projects\/university-of-otago-a-dynamic-service-desk-upgrade\/"},"modified":"2025-09-03T13:42:50","modified_gmt":"2025-09-03T01:42:50","slug":"university-of-otago-a-dynamic-service-desk-upgrade","status":"publish","type":"yakprojects","link":"https:\/\/yaketyyakfurniture.com\/en_au\/projects\/university-of-otago-a-dynamic-service-desk-upgrade\/","title":{"rendered":"University of Otago: A Dynamic Service Desk Upgrade"},"content":{"rendered":"<section class=\"l-section wpb_row projects_total_single height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\" style=\"--additional-gap:2.5px;\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Customer:<\/strong> University of Otago<br \/>\n<strong>Libraries:<\/strong> Central Library, Law Library, Health Sciences Library, Science Library, Robertson Library.<br \/>\n<strong>Worked with:<\/strong> Mark Hughes, Facilities Planning Co-ordinator<br \/>\n<strong>Project Focus:<\/strong> To upgrade front-of-house service desks for five libraries, establishing a clear visual identity for library services across the campus.<\/p>\n<p><span style=\"color: #009380; font-size: 24px;\"><strong>The Location<\/strong><\/span><\/p>\n<p>The University of Otago, established in 1869, is New Zealand\u2019s oldest university. The Dunedin campus is renowned for its heritage architecture. Particularly, the iconic gothic revival Clocktower Building, constructed from dramatic dark basalt and Oamaru stone. Over time, the campus has expanded and now comprises a thoughtful and harmonious combination of heritage and contemporary buildings. Among the newer additions is the Information Services Building, home to the Central Library.<\/p>\n<figure id=\"attachment_33329\" aria-describedby=\"caption-attachment-33329\" style=\"width: 1000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33329\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Building.jpg\" alt=\"The historic clocktower building at Otago University\u2019s Dunedin Campus.\" width=\"1000\" height=\"667\" \/><figcaption id=\"caption-attachment-33329\" class=\"wp-caption-text\">The historic clocktower building at Otago University\u2019s Dunedin Campus.<\/figcaption><\/figure>\n<p><strong><br \/>\n<span style=\"color: #009380; font-size: 24px;\">The Challenge<\/span><\/strong><\/p>\n<p>Multiple student services operate on the ground floor of the Information Services Building, including the welcome desk for the Central Library. To create a more cohesive look, the University Library sought to upgrade the library service desks in the front-of-house area. These new desks needed to be functional, welcoming, and visually appealing, creating a clear visual identity that could be replicated across all five libraries.<\/p>\n<figure id=\"attachment_33349\" aria-describedby=\"caption-attachment-33349\" style=\"width: 1000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33349\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Central-Library-image-1110.jpg\" alt=\"The atrium of the Information Services Building at Otago University\u2019s Dunedin campus.\" width=\"1000\" height=\"667\" \/><figcaption id=\"caption-attachment-33349\" class=\"wp-caption-text\">The atrium of the Information Services Building at Otago University\u2019s Dunedin campus.<\/figcaption><\/figure>\n<p><strong><br \/>\n<span style=\"color: #009380; font-size: 24px;\">The Solution: YAKETY YAK Service Desks<\/span><\/strong><\/p>\n<p>Our Director of Design, Paul, who had worked with The University of Otago previously, was invited to design a solution that would meet these needs. For the Central Library, the following grouping was selected:<\/p>\n<ul>\n<li><a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/product\/yakety-yak-202-desk\/\" target=\"_blank\" rel=\"noopener\">YAKETY YAK 202 Desk<\/a><\/li>\n<li><a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/product\/yakety-yak-203-library-desk\/\" target=\"_blank\" rel=\"noopener\">YAKETY YAK 203 Desk<\/a><\/li>\n<li><a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/product\/yakety-yak-work-or-cash-module\/\" target=\"_blank\" rel=\"noopener\">YAKETY YAK 100 Work Module<\/a><\/li>\n<\/ul>\n<p>A pairing of the 203 Desk and 100 Work Module were chosen for the four remaining libraries.<\/p>\n<p>Mark and his colleagues worked closely with Paul to develop an eye-catching and welcoming visual identity for library services. Bright green was chosen for the desk frontage supporting \u2018welcome\u2019 signage in M\u0101ori reflecting the University\u2019s cultural values.<\/p>\n<figure id=\"attachment_33333\" aria-describedby=\"caption-attachment-33333\" style=\"width: 1000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33333\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Central-People-1.jpg\" alt=\"A grouping of a YAKETY YAK 202 Desk, Work Module and 203 Desk welcomes students to the Central Library.\" width=\"1000\" height=\"667\" \/><figcaption id=\"caption-attachment-33333\" class=\"wp-caption-text\">A grouping of a YAKETY YAK 202 Desk, Work Module and 203 Desk welcomes students to the Central Library.<\/figcaption><\/figure>\n<p><span style=\"color: #009380;\"><strong><br \/>\n<span style=\"font-size: 24px;\">Why This Configuration Works<\/span><\/strong><\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/height-adjustable-desks\/\" target=\"_blank\" rel=\"noopener\"><strong>Height adjustable:<\/strong><\/a>\u00a0Both desks can be raised or lowered quickly, creating an ergonomic workspace that adapts to the user and task at hand.<\/li>\n<li><strong>Easy staff and student interactions: <\/strong>Organic worktop contours optimise free movement.<\/li>\n<li><strong>Ample storage: <\/strong>The layout includes plenty of storage.\n<ul>\n<li><strong>YAKETY YAK 203 Desk:<\/strong>\u00a0One-drawer locking pedestal beneath the worktop<\/li>\n<li><strong>YAKETY YAK 100 Work Module:<\/strong>\u00a0Worktop with frosted cowling for privacy and two drawers with open storage below.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<figure id=\"attachment_33341\" aria-describedby=\"caption-attachment-33341\" style=\"width: 990px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33341\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Central-People-8_edited.jpg\" alt=\"A YAKETY YAK 203 Desk lowered to seated position allows for comfortable interaction.\" width=\"990\" height=\"667\" \/><figcaption id=\"caption-attachment-33341\" class=\"wp-caption-text\">A YAKETY YAK 203 Desk lowered to seated position allows for comfortable interaction.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_33369\" aria-describedby=\"caption-attachment-33369\" style=\"width: 1001px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33369\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Group-edit.jpg\" alt=\"There is plenty of space for staff to work and interact, while the YAKETY YAK Work Module supports with ample storage.\" width=\"1001\" height=\"667\" \/><figcaption id=\"caption-attachment-33369\" class=\"wp-caption-text\">There is plenty of space for staff to work and interact, while the YAKETY YAK Work Module supports with ample storage.<\/figcaption><\/figure>\n<p><span style=\"color: #009380;\"><strong><br \/>\n<span style=\"font-size: 24px;\">Colours, Finishes and Options<\/span><\/strong><\/span><\/p>\n<ul>\n<li><strong>NATURE green vertical panelling<\/strong> \u2018pops\u2019 against the backdrop of honey Oamaru Stone and mirrors the green panelling on the adjacent Tree of Knowledge Hub structure.<\/li>\n<li><strong>SNOWDRIFT white worktops<\/strong> on all modules contrast subtly with the <strong>AGED ASH meeting oval <\/strong>on each desk.<\/li>\n<li><strong>Signage<\/strong> with the words \u2018Nau mai, Haere mai\u2019 (a traditional M\u0101ori phrase of welcome) features on the upper front panel of the service desks. The University\u2019s new \u2018tohu\u2019 (symbol) features on the Work Module barrels.<\/li>\n<li><a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/product\/atdec-ora-articulated-monitor-arm\/\" target=\"_blank\" rel=\"noopener\"><strong>ATDEC ORA monitor arms<\/strong><\/a>\u00a0with their generous arm reach, provide the ideal support for curved or flat monitors in interactive environments.<\/li>\n<li><a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/product\/pixel-power-button\/\" target=\"_blank\" rel=\"noopener\"><strong>Pixel Power Button<\/strong><\/a> on both the desk and pod gives staff easy access to power and USB connections.<\/li>\n<\/ul>\n<figure id=\"attachment_33365\" aria-describedby=\"caption-attachment-33365\" style=\"width: 1000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33365\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Robertson-desk-w-people-2-1.jpg\" alt=\"A pairing of a YAKETY YAK 203 Desk and Work Module at Robertson Library\" width=\"1000\" height=\"667\" \/><figcaption id=\"caption-attachment-33365\" class=\"wp-caption-text\">A pairing of a YAKETY YAK 203 Desk and Work Module at Robertson Library.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_33357\" aria-describedby=\"caption-attachment-33357\" style=\"width: 1000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33357\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Robertson-desk-w-people-1.jpg\" alt=\"Organic curves and a contrasting meeting oval provide space for easy interaction.\" width=\"1000\" height=\"667\" \/><figcaption id=\"caption-attachment-33357\" class=\"wp-caption-text\">Organic curves and a contrasting meeting oval provide space for easy interaction.<\/figcaption><\/figure>\n<p><span style=\"font-size: 24px;\"><strong><br \/>\n<span style=\"color: #009380;\">Flexible and Future-Proof<\/span><\/strong><\/span><\/p>\n<p>YAKETY YAK desks are designed with longevity in mind. Their modular design allows for reconfiguration as needs change, and their robust construction ensures durability in high-use environments. Most importantly, they support a welcoming and connected experience for students and staff alike.<\/p>\n<figure id=\"attachment_33337\" aria-describedby=\"caption-attachment-33337\" style=\"width: 1000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33337\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Central-People-5_edited.jpg\" alt=\"YAKETY YAK Desks are designed to be flexible, durable and welcoming.\" width=\"1000\" height=\"667\" \/><figcaption id=\"caption-attachment-33337\" class=\"wp-caption-text\">YAKETY YAK Desks are designed to be flexible, durable and welcoming.<\/figcaption><\/figure>\n<p><strong><br \/>\n<span style=\"color: #009380; font-size: 24px;\">Customer Feedback<\/span><\/strong><\/p>\n<p>&#8220;We appreciated the support provided by Yakety Yak. Paul provided recommendations of potential layouts at the various locations, the model of desk and the support unit, and potential colour palate. We worked through the recommendations and together refined the proposals. Once the Purchase Orders were issued, the library was kept informed during the manufacturing process, and the delivery cycle.<\/p>\n<p>The stunning outcome has been noted across all five libraries. As to the actual colour palate \u2013 the new service desks certainly \u2018pop\u2019 and cannot be missed! Library staff have observed that there has been a perceptible increase in engagement with students and answering their enquiries.<\/p>\n<p>The fact these units are readily moveable has already been appreciated. The library tested a completely new location at the Science Library, however feedback from both students and staff, proved negative, so an alternative location, closer to where the former service desk had been located, was able to be easily set up within one hour on a Friday afternoon! That swift change of location has been appreciated.<\/p>\n<p>So, in summary, we are delighted with the outcome.&#8221;<\/p>\n<p><strong>Mark Hughes<\/strong>, Facilities Planning Co-ordinator<\/p>\n<figure id=\"attachment_33345\" aria-describedby=\"caption-attachment-33345\" style=\"width: 1000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33345\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Central-People-Group.jpg\" alt=\"Otago University Library staff are \u2018delighted with the outcome\u2019.\" width=\"1000\" height=\"667\" \/><figcaption id=\"caption-attachment-33345\" class=\"wp-caption-text\">Otago University Library staff are \u2018delighted with the outcome&#8217;.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #009380; font-size: 24px;\"><strong>Ready to Transform Your Library Space?<\/strong><\/span><\/p>\n<p>Get in touch with us to find the right YAKETY YAK configuration for your library.<br \/>\n<a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a> | <a href=\"https:\/\/yaketyyakfurniture.com\/en_au\/all-products\/\" target=\"_blank\" rel=\"noopener\">Explore the YAKETY YAK Range<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-4 wpb_column vc_column_container product_total\"><div class=\"vc_column-inner us_custom_5be3c84b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column project_sidebar_title\"><div class=\"wpb_wrapper\"><h5>Products Featured<\/h5>\n<\/div><\/div><div class=\"woocommerce columns-3 \"><ul class=\"products columns-3\">\n<li class=\"product type-product post-21276 status-publish first instock product_cat-yakety-yak has-post-thumbnail shipping-taxable purchasable product-type-simple\">\n\t<a href=\"https:\/\/yaketyyakfurniture.com\/en_ca\/product\/yakety-yak-work-or-cash-module\/\" class=\"woocommerce-LoopProduct-link woocommerce-loop-product__link\"><img loading=\"lazy\" decoding=\"async\" width=\"138\" height=\"92\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/YY-Work-Module-with-outline_Feature2-138x92.jpg\" class=\"attachment-woocommerce_thumbnail size-woocommerce_thumbnail\" alt=\"Yakety Yak Library Furniture\" \/><h2 class=\"woocommerce-loop-product__title\">100 Work and Cash Modules<\/h2>\n<\/a>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_21276\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/li>\n<li class=\"product type-product post-21179 status-publish instock product_cat-yakety-yak has-post-thumbnail shipping-taxable purchasable product-type-simple\">\n\t<a href=\"https:\/\/yaketyyakfurniture.com\/en_ca\/product\/yakety-yak-202-desk\/\" class=\"woocommerce-LoopProduct-link woocommerce-loop-product__link\"><img loading=\"lazy\" decoding=\"async\" width=\"138\" height=\"92\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/Hero-138x92.jpg\" class=\"attachment-woocommerce_thumbnail size-woocommerce_thumbnail\" alt=\"YAKETY YAK 202 desks feature a generous &#039;meeting oval&#039; for easy customer interaction.\" \/><h2 class=\"woocommerce-loop-product__title\">Yakety Yak 202 Desk<\/h2>\n<\/a>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_21179\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/li>\n<li class=\"product type-product post-21161 status-publish last instock product_cat-yakety-yak has-post-thumbnail shipping-taxable purchasable product-type-simple\">\n\t<a href=\"https:\/\/yaketyyakfurniture.com\/en_ca\/product\/yakety-yak-203-library-desk\/\" class=\"woocommerce-LoopProduct-link woocommerce-loop-product__link\"><img loading=\"lazy\" decoding=\"async\" width=\"138\" height=\"92\" src=\"https:\/\/yaketyyakfurniture.com\/wp-content\/uploads\/GLO-2000-Single-Oval_web-bigger2-138x92.jpg\" class=\"attachment-woocommerce_thumbnail size-woocommerce_thumbnail\" alt=\"Height-adjustable library desk. \" \/><h2 class=\"woocommerce-loop-product__title\">Yakety Yak 203 Desk<\/h2>\n<\/a>\t<span id=\"woocommerce_loop_add_to_cart_link_describedby_21161\" class=\"screen-reader-text\">\n\t\t\t<\/span>\n<\/li>\n<\/ul>\n<\/div><div class=\"ult-spacer spacer-69e3743700ef2\" data-id=\"69e3743700ef2\" data-height=\"60\" data-height-mobile=\"30\" data-height-tab=\"60\" data-height-tab-portrait=\"60\" data-height-mobile-landscape=\"30\" style=\"clear:both;display:block;\"><\/div><div class=\"w-hwrapper projects-btn-social valign_top align_none\" style=\"--hwrapper-gap:10px\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_1 see_all_btn\" title=\"Projects\" href=\"https:\/\/yaketyyakfurniture.com\/projects\"><span class=\"w-btn-label\">SEE ALL PROJECTS<\/span><\/a><\/div><div class=\"w-html\"><div class=\"addtoany_shortcode\"><div class=\"a2a_kit a2a_kit_size_32 addtoany_list\" 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